Account deletion
You can delete your SMO-FRANCE account at any time, from the app, from the website, or with the form below without signing in.
1. In the mobile app
Open the app, tap “Profile”, then “Delete my account”. Confirm with your password (and your two-factor code if enabled).
2. On the website
Sign in, open “My account”, “My data” section, then “Delete my account”. Open My account
3. Without signing in
Enter your account email address: you will receive a link to confirm the deletion (valid for 1 hour).
Data deleted
- Name, email address, password, profile picture and social networks.
- Google, Facebook or Apple sign-in, two-factor authentication and API key.
- Identity verification documents, review proofs, support tickets and their messages.
- Sign-in history, app devices and notification tokens, email subscription.
Deletion is immediate and permanent. Ongoing automatic subscriptions are stopped.
Data kept
Orders, top-ups and balance movements are kept without your name or email (anonymised account) because they are accounting records: they are kept for the legal period, 10 years at most, then deleted. Security backups are overwritten over time.
Balance
The remaining balance is lost when the account is deleted: use it before deleting your account.
Need help?
Write to us at info@smo-france.com.